Manchester Airport has been named in a report as one of four airports that must do better when it comes to dealing with disabled passengers.
The report out today by the Civil Aviation Authority (CAA) assesses the top 30 UK airports on the quality of assistance they provide to passengers with a disability.
It shows that the number of people with a disability requesting extra help when travelling by air continues to grow significantly and has now reached over three million journeys in 2016 – a rise of over 66 per cent since 2010.
The report reveals that the majority of UK airports are providing ‘very good’ or ‘good’ support. But four airports have not met the CAA’s expectations and have been told they must improve.
These include Manchester Airport,East Midlands, Exeter, and Heathrow. All four have been rated ‘poor’ have all now committed to make improvements and the CAA expects work to implement these plans to start immediately.
Commenting on the report, Richard Moriarty, CAA Director of Consumers and Markets, said:
“UK aviation should be proud that it continues to serve a rapid increase in the number of passengers with a disability. Our surveys, along with the airports’ own studies, have shown high levels of satisfaction among disabled passengers and we have seen some examples of excellent service where assistance is well organised and delays are minimal. However, East Midlands, Exeter, Heathrow and Manchester have fallen short of our expectations and we have secured commitments from them to make improvements. We will monitor their implementation over the coming months to make sure that services for passengers with a disability or reduced mobility continue to improve.”