Manchester’s first luxury apartment hotel, CitySuites, is celebrating its third birthday this month.  

Having had over 42,000 people through the door since it opened, occupancy rates reaching a record 84% high and recently opening the doors to its adjoining restaurant, Embankment Kitchen.

With a focus on customer service excellence, CitySuites, which is located on Chapel Street, behind Deansgate has 237 rooms made up of studios, one and two-bedroom apartments, with an 18m indoor swimming pool, jacuzzi, modern gym, 24-hour reception and concierge. A second CitySuites residence is currently under construction behind the original.

The luxury suites combine the comforts of home with the luxury touches of a hotel and cater for guests staying on a short or long term basis, as well as being home to a number of high profile celebrities.

Looking back at its first three years, the team has calculated the following facts about the Chapel Street favourite.Since opening:

  • 77,280 sheets have been changed by the housekeeping team
  • Almost 5,000,000 calories have been burned in the gym
  • More than 615,000 lengths have been swam in the pool
  • Guests from around 100 countries across the world
  • 1247 Superb reviews on booking.com
  • Rated number one on Trip Advisor in our category
  • Won awards for customer review excellence by booking.com and Trip Advisor, and awarded a Loved By Guests award by hotels.com
  • With a focus on customer experience excellence, Director, Gavin Bailey, spoke about the milestone:

“The past three years have been a huge triumph for the CitySuites team. We have gained a resounding reputation for outstanding customer service and are constantly striving to exceed the high expectations we place on ourselves. With a new restaurant recently opened and a second CitySuites on its way, it has been a privilege to lead the team and we’re all looking forward to our next chapter.”

CitySuites’ second site is in construction behind the original. At 17 storey’s and with 142 apartments, this second edition CitySuites is scheduled for completion in Q1 2021.

For more information www.citysuites.com

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