Leading UK call centre, RSVP Media Response, has signed a three-year deal to occupy 5,000 sq ft of office space in the Digital World Centre, MediaCity
The only contact centre to be staffed entirely by actors, RSVP is opening its first northern headquarters in the Digital World Centre,
Expanding its 370-seat base in London Docklands by employing an additional 50 agents at MediaCityUK, RSVP forecasts it will grow to 150 within the first year of northern operations.
The office will be an exact replica of the successful RSVP London business model, employing confident and talented professional actors as agents on the phones. The acting training and experience of these highly educated agents enables them to engage and build a unique rapport with callers from all walks of life.
Mark Abernethy, Managing Director, RSVP Media Response, said: “MediaCityUK is such a great place for us to be situated in the north. It’s a vibrant and creative environment and it suits us perfectly to be so close to The Lowry Theatre, BBC North, ITV, and the Coronation Street set. It will be great to have so many casting directors close by and they in turn will have easy access to our pool of actors, should they need to fill last-minute castings. This is the perfect location for our actor agents, and also for our business growth”.
RSVP, now 28 years old, is enjoying exceptional year on year growth. The turnover in 2016 is forecast to be 14 million, rising to 15.5 million in 2017.The expansion will establish a northern contact centre stage that will attract fresh clients, and will also serve seasonal peaks