Greater Manchester’s bus services have shown the biggest improvement anywhere in the country according to the latest Transport focus survey
Greater Manchester shows the biggest improvement, rising seven percentage points from 79 per cent to 86 per cent, putting it above the England average.
Across the country After a sharp rise in 2024 due to the £2 single fare, satisfaction with value for money has fallen back to pre-2023 levels. Among fare paying passengers there has been a noticeable drop of ten percentage points to 63 per cent.
All but one English area saw a drop in value for money, Greater Manchester bucked the trend with an increase of six per cent to 79 per cent of passengers saying they were satisfied with the value for money for their journey.
Fran Wilkinson, Customer and Growth Director at Transport for Greater Manchester, said:
“These results show the Bee Network is making a real difference to passengers. We’ve worked hard to keep the cost of travel down, capping fares and making multi-modal travel by bus and tram cheaper and more convenient and it’s great that passengers are already feeling the benefit of this.
“This report, which shows a significant improvement in passenger satisfaction, explains why more and more people are using public transport in Greater Manchester. Bringing buses under public control has allowed us to freeze fares at £2 for another year, make improvements to services, introduce new routes and increase reliability.
“It’s also meant that we were recently able to lift the 9.30am rule on concessionary passes, giving older and disabled people free round-the-clock travel every day. We are now looking at providing free travel for some children in temporary accommodation too.”
