The UK’s largest coach operator will restart services on its national network of intercity routes at a reduced frequency on Wednesday 1 July, with significant new measures in place to allow customers to travel in confidence.

The restart follows a three-month suspension of all National Express scheduled services in response to the lockdown and a limit on non-essential travel introduced by the Government to manage the Covid-19 pandemic.

Among the measures to be introduced there will be Social distancing in coach stations and on vehicles with the maximum capacity of all coaches limited to 50%. Passengers will be asked to fill vehicles from the back and empty from the front and only sit in window seats with aisle seats blocked off.

Temperature screening of customers before allowing travel. Anyone with a high temperature reading (over 38) will not be allowed to travel and given a full refund and customers to provide and wear face coverings, preferably a face mask, when in coach stations and travelling on vehicles, in line with Government guidelines..

Chris Hardy, managing director of National Express UK Coach explains:

“We have always put safety as our number one priority and right now, this is more important than ever as we play our part in getting the country moving again.

“As restrictions begin to ease and people plan to start travelling once again, we are adapting how we operate to help keep everyone safe.”


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