The government will “name and shame” failing social housing providers as part of major reforms to give residents a stronger voice and drive up standards.

Today’s move means social landlords providing sub-standard housing and services would be publicly called out on the government’s website and across social media channels.

Measures announced today also include a Resident Panel that will allow tenants who live in social housing to be heard directly by government. Around 250 social tenants from across England will be invited to share their experiences and help us ensure our reforms work to drive up standards.

As set out in the Social Housing White Paper, our reforms – due to be delivered through legislation – will transform the experiences of residents, with a major reform of the way in which social landlords are regulated and held to account for the homes and services they deliver.

The government has already set out a wide range of measures designed to drive up standards and fix a broken complaints system including by strengthening regulation of the sector, improving the Housing Ombudsman Service, and empowering residents to know and exercise their rights

Minister for Social Housing Eddies Hughes MP said:

“Everyone in this country deserves to live in a safe and decent home. It is unacceptable that anyone should have mould covering their walls, risk slipping on a wet floor or have water dripping from the ceiling.

“We have published draft legislation today to toughen up regulation of social housing landlords. This includes naming and shaming those landlords who fail to meet acceptable living standards and giving tenants a direct channel to raise their concerns with government.

“This package will help to deliver on our commitment in the Levelling Up White Paper to halve the number of non-decent rented homes by 2030.”

Today’s announcement follows the government’s campaign to help people secure improvements to their living conditions.

The government’s ‘Make Things Right’ campaign helps residents raise complaints if they are unhappy with their landlord’s services and struggling to get problems resolved, with clear advice on how to progress issues to the Housing Ombudsman if necessary. Adverts have run on digital and social media channels, as well as music streaming sites, to raise awareness of the complaints process and barriers to these being progressed.


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