New figures reveal nearly half of the people turning to private healthcare are having to cut back on spending, use savings or get into debt to pay for it
One in ten people are currently turning to private care, according to a new UK survey from Engage Britain and Yonder.
Almost two thirds do so because of problems with NHS waiting times or access to treatment.
The most common concern is cancelled or postponed appointments (28%), while millions of others say they are not kept updated, have problems with referrals or see mistakes in letters and emails.
Some of patients’ bigger complaints are about communication breakdowns and disruption, with almost half of NHS patients experiencing these problems.
But almost half of people using private healthcare are forced to cut back on spending, use their savings, or get into debt in order to to pay for it.
Meanwhile, the number of people saying the NHS makes them feel ‘proud to be British’ has dropped by ten percentage points over the last year from 77% to 67%.
“While the NHS still unites many of us with a feeling of pride, it’s clear more and more people are being let down by health services and feel forced to turn to private treatment” says Miriam Levin, Engage Britain’s Health and Care Director.
“As people suffer through months of pain and discomfort after postponed appointments, or waste time and energy chasing up referrals, millions are feeling desperate enough to use savings or get into debt to help us get well again.
“Only the people who live through these daily frustrations can tell us how things really need to change. The government needs a fresh approach to making our NHS fit for purpose – by listening to what patients and staff have to say, then putting their experience at the heart of delivering services.”
