Whilst harsh competition in the market is on the rise and products and services offered by providers are similar, customer experience is a major factor in making a business stand out. Apart from products that respond to their needs, contemporary consumers also expect comfort and a personalised approach when contacting a service provider. Flourishing customer service is an important factor in the success of the organisation as a whole.
Acoustic office pods are not only a showcase of modernity for your firm’s partners when visiting the office, but they primarily provide privacy, acoustic comfort and efficient communication in open-plan spaces. Read the article and find out how single- and multi-person acoustic pods allow you to improve your customer service and gain a competitive advantage for your business.
Understanding the needs of the modern customer
Today’s customers are increasingly well informed and demanding. They want excellent products or services while enjoying comfort and a personalised experience during every interaction with the brand.
In open-plan office spaces, the commotion caused by staff conversations, equipment operation or sounds coming in through an open window can significantly reduce customer comfort and staff efficiency. Constant exposure to noise, which is usually at a high level in customer service offices, can lead to increased stress, compromise focus and result in poorer performance during sales negotiations. Brand owners who want their staff to perform at their best during sales meetings need to understand the importance of proper sound conditions in the office space.
Office pods and booths hush noisy conversations
In contemporary open-plan offices, loud conversations can pose a serious challenge, especially if an employee speaks in a loud voice. In such cases, acoustic partitions are likely to be insufficient. Although information seems to be conveyed well in a loud voice, this can disturb others’ work. The solution is to introduce Hushoffice acoustic office pods and booths into offices (and not only those related to customer service). They provide soundproofing and enable staff to conduct loud discussions or difficult negotiations with a client without disturbing other team members.
It is worth mentioning that, upon hearing fragments of a conversation, our brains try to deduce the rest of it. Consequently, this leads to distraction and a decrease in efficiency. The hushFree.M acoustic pod solves this problem. The users inside the pod are exposed only to muffled noise of around 40 dB coming from the open office space. These small, enclosed rooms are constructed of materials with good insulation and soundproofing properties. They guarantee the discretion of conversations held inside. This allows employees to focus on their tasks, as they conduct important negotiations with clients in a comfortable environment.
Comfort at your fingertips
Acoustic office pods and booths, such as the hushFree.S, are not only an effective tool in the struggle with office noise, but also a convenient tool for employees. They are fully equipped and ready to use, incorporating a power supply, laptop table and additional LED lightning. In addition, the lights and ventilation are motion-activated, so that once you enter a pod or booth, you can focus solely on talking to the customer. Employees can pick up the phone at any time, enjoying great freedom and comfort.
Acoustic telephone booths: professional-level speech comprehensibility
In a dynamic office environment, background noise can pose a serious challenge to employees during phone calls, especially when those calls are critical to a project. Comprehensible speech is essential in sales conversations, where every word matters. Telephone booths and acoustic work pods provide soundproofing and improved speech comprehensibility for over-the-phone or face-to-face communication. This allows your staff to focus on the key indicators of customers’ emotions, like speech pace or changes in tone. Thus, they are capable of altering their approach intuitively, as they respond to the needs of their conversation partners. Acoustic pods enhance service proficiency, while contributing to more efficient customer service.
Small space, big benefits: compact acoustic office pods for customer service staff
Nowadays, when multitasking is the norm, it is easy to let our attention dwindle due to distractions, which can reduce efficiency by up to 40%. In a customer service office, every task is important and a distracted mind will not grasp key information or notice signals sent by the other party. Acoustic work pods provide a separate, quiet space that allows you to focus solely on the conversation and the business negotiations already in progress. By disconnecting from the outside world, the employee is able to fully engage in conversation, build relationships and read between the lines. This is key to successful communication. In addition, Hushoffice acoustic booths are compact and space-saving, which means they perfectly fit contemporary offices of all sizes. Read more about hushFree line: Introducing the hushFree line of acoustic office pods.
