Tenants living in more than 3,000 properties in Manchester are to benefit from a new service which provides fast response to emergency, out-of-hours repairs.

More than 8,000 issues were reported in properties in Manchester in the last 12 months with over half classed as emergencies.

Almost 3,000 of these problems occurred out-of-hours, leaving many tenants waiting for whole weekends before a repair could be made.

Now, a new partnership between AXA Partners and property repairs reporting service Fixflo means that tenants living in privately rented accommodation no longer have to wait until normal working hours begin before they can report the need for a repair in their homes.

Water leaks were the most common repair reported over the last year at an average cost of £164. Boiler heating issues were the second most likely problem for tenants costing £245 on average.

The service, which is being offered to tenants by leading estate agent and letting agents Thornley Groves, is designed to take away the stress and financial burden of out-of-hours repairs for both tenants and landlords. 

Jason Watkin, CEO at Thornley Groves, said: “The lettings industry has faced a real challenge in overcoming the lack of options that tenants have when trying to report an emergency repair in their home outside of normal business hours. From 5pm daily and over weekends, they are left to source their own repair services, which can often be quite distressing for the tenant when it comes to finding a reputable repairs service and deciding who is responsible for paying for it. We wanted to change that.


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