Specialist guest services provider Portico is implementing a regional growth strategy as it looks to significantly expand its footprint across key regional hubs in the UK. The company already has a presence in seven major UK cities, including Manchester, Birmingham, Bristol and beyond.
The award-winning supplier of high quality, tailored guest services already works with some of the leading businesses in the region, mobilising, managing and enhancing guest services at client offices and prime residential and commercial properties.
Currently, Portico has 30 team members operating in five sites across Manchester, and recently signed a contract with property asset management company, JLL, to provide front-of-house guest services at over 80 of its sites across the UK including at One New York Street in Manchester.
Portico secured its first contract in Manchester in 2018 and, since then, has grown its presence by securing further contracts at sites including NatWest, PwC, Eversheds and Channel 4. It supplies services ranging from reception and concierge services to workplace management.
Oliver Hiner, Director of Operations, said: “People are at the heart of Portico. Our team members work tirelessly to understand our clients’ needs and deliver a service that resonates wholeheartedly with their ethos. This enables our clients the freedom to focus on their core business activities while knowing the management of their guest services is in experienced, reliable and capable hands.
“Such bespoke and adaptable support has never been more necessary than now, post-pandemic, when the traditional work environment has shifted irrevocably. Our regional growth strategy recognises this and offers employers the greater level of support and tailored experiences for visitors which this new landscape demands. This includes providing our clients with exciting new service offerings, such as Portico Pulse and Portico Safe, which further enhance their ability to meet their business aims.”
Portico continues to finesse and innovate the way it delivers guest services in a fast-evolving workplace environment. The last few years have seen workplaces change immeasurably. These shifts in how the nation works – and even where and when we work – have led to the rise of new ways of delivering the service, which Portico champions to help guests optimise space and make productivity gains.
