Manchester Airport has slammed a survey which put its Terminal 3 as the worst in the country
The survey by Which described Terminal 3 as “a dismal customer score” of 37%.
However bosses at the Airport accused the consumer magazine of publishing a report “based on poor information” and including “factual inaccuracies”, saying Which? sought to advertise its magazine through “deliberately sensationalist and misleading” statements.
The survey asked 5,000 members in April about their experience of UK airports in the previous 12 months, with respondents rating the airports across 11 categories, including seating, staff, toilets and queues at check in, bag drop, security and passport control.
Manchester Airport said the survey represented “a small number of its own readers” representing just 0.0026% of the airport’s annual passengers.
The top airports were Liverpool, London City and Norwich. Manchester came bottom, followed by Belfast and Luton.
The YouGov survey in June found that Manchester was the fourth most popular airport in the UK – albeit with an approval rating of 36 per cent. Heathrow, which came on top of that poll, scored 48 per cent.
Rory Boland, editor of Which? Travel, said: “Our survey found many of the biggest airports fall at the basics – with passengers often unhappy about the availability of toilets and seats, and reporting long queues at times … flogging fast passes and filling terminals with retail spaces and airport lounges is a money spinner but, judging by our results, it’s not what passengers need.”
