rated Gorton Parks Care Home in Manchester, inadequate and placed the home into special measures to protect people, following an inspection on 13 February.
Gorton Parks Care Home, run by Advinia Care Homes Limited, provides nursing and personal care to up to 120 people, including those living with dementia and physical disabilities.
The inspection was undertaken to follow up on concerns found at the previous inspection where a warning notice was served regarding unsafe care and treatment.
Inspectors discovered thatStaff didn’t discuss people’s health, care, wellbeing and communication needs with them and patients didn’t always have their medicines administered safely or at the right times.
People’s health assessments weren’t always up to date and some were overdue while in general residents weren’t always treated with kindness, empathy and compassion.
Alison Chilton, CQC deputy director of operations in the north, said:
“When we inspected Gorton Parks, it was concerning to see that poor leadership and ineffective risk management had led to people being placed at harm in a place they call home.
“People’s relatives raised several concerns about basic hygiene and people’s dignity not being maintained. One relative told us their loved one often smelled of urine and sometimes had on other people’s clothes which is totally unacceptable.
“We saw someone showing distress on several occasions who required support and reassurance from staff, but they were often too busy to assist. Another person was consistently shouting for staff’s attention but wasn’t always acknowledged.
“People weren’t supported with eating at mealtimes or their weight management. They were left with a hot meal in front them for ten minutes or more before any attempt at prompting them to eat was made.
“Leaders didn’t make any adjustments to solve language barriers for someone who didn’t speak English. They were unable to understand staff often resulted in them refusing care and support which had a negative impact on their overall health.
“We have told leaders where we expect to see rapid improvements and will continue to monitor the home closely to keep people safe during this time. We will return to check on their progress and CQC has begun the process of taking regulatory action to address the concerns which Advinia Care Homes Limited has the right to appeal”.
