Royal Mail has been fined £10.5 million for missing its post delivery targets in the 2023-2024 financial year, the regulator Ofcom has announced
Royal Mail said just under three-quarters of first class post was delivered on time during the period, well short of its 93% target
It is the Second sanction in just over a year as Royal Mail fails to significantly improve service levels
“With millions of letters arriving late, far too many people aren’t getting what they pay for when they buy a stamp. Royal Mail’s poor service is now eroding public trust in one of the UK’s oldest institutions.
This is the second time we’ve fined the company since the pandemic. Royal Mail has provided an improvement plan, and we’re seeing some signs of progress, but it must go further and faster to deliver the service that people expect” said Ian Strawhorne, Ofcom Director of Enforcement
