New consumer protection laws aimed at clamping down on “sneaky” mandatory fees and fake reviews have come into force today
The new laws mean that Administration fees and ticking booking fees must now be included in the headline price but the law does not cover optional fees such as airline seats and baggage upgrades for flights.
The ban aims to bring to an end the shock that online shoppers get when they reach the end of their shopping experience only to find a raft of extra fees lumped on top.
So, for shoppers buying train tickets – they won’t be stung by a hidden booking fee at the end of the checkout.
When buying a takeaway, the delivery and admin fees must be clear at the start of the process.
The same will apply to all online shopping experiences from concert tickets to trips to the cinema.
