Network Rail and its train operating partners are introducing a trial of earlier boarding of Avanti West Coast and London Northwestern Railway train services to improve passengers’ experience at Euston station and significantly reduce instances of the ‘Euston rush’.
The announcement comes just weeks after Network Rail and the Department for Transport announced a five-point plan to deliver a better passenger experience at the station, with Transport Secretary Louise Haigh tasking the station’s teams to look again at how Euston works on a day-to-day basis and make immediate improvements where possible.
From today around 40% of Avanti West Coast services will be boarded 20 minutes before departure, with more services being added in the weeks ahead to the majority of services (around 55%) in the run-up to Christmas.
Meanwhile continuous boarding’ of London Northwestern Railway’s Birmingham services introduced from 21 October is also here to stay where passengers are invited onto platforms to await their service as soon as the preceding service has departed.
The speeding up of passenger boarding and improved flows through the station have been made possible by the collaboration between Network Rail and the train operating companies to simplify cross-industry operational processes.
