There becomes a time where every business needs to upgrade their software and hardware, especially when technology is changing so rapidly. Having to upgrade your business phone is inevitable, but it might seem difficult to do amid COVID-19.
If you are in this position, here is our guide to upgrading your business phone in the middle of a pandemic.
Why should you upgrade?
Business phones are usually very hard wearing, often only needing to be replaced because of something that has caused a problem. This might be that your system is outdated, your software is now unsupported, you need it to hold a bigger capacity, it is too expensive, or it isn’t very efficient.
Keeping your phone systems up-to-date is crucial, however one study shows that consumers are waiting longer than ever to upgrade their handset. This can leave you open to security breaches, cyber attacks and bugs. When the data of your staff, customers, investors and users are stored on your system, this can be catastrophic.
How might COVID-19 affect the upgrade
However, 2020 brought with it the coronavirus, which affected all businesses across the world. Though many businesses in London and across the UK can now receive support from the government, a lot of ‘in person’ actions have had to be put on hold for almost a year.
Businesses might not have as much liquid capital to spend on any software upgrades, and businesses with ‘at risk’ members of staff might be hesitant to allow physical installations. However, there is a way to update your phone systems without the need for any infrastructure installation and will even save you money in the long run: cloud-based telephony.
Consider switching to the cloud
Cloud-based business telephone solutions such as Voice, Data and Mobile Services by Gamma are perfect for use during the pandemic. The phone system can be downloaded onto a computer, laptop or smartphone, accessed through an app or a web portal.
This means that this business telephone solution can be used in the office or whilst working from home, especially important when most people are currently working remotely. In fact, you could even be in another country and the call would still appear as if it originated from your main office address.
As this is done through a downloadable application, it makes it much easier to track how many calls are being made and received. This also means that you can create a bespoke package for your business, allowing you to only pay for what you need and what you use. So, even if your profits have taken a dip, this solution is affordable and will save you money on bills in the long run.
And the best part is, there is no need for any physical installation. Users can download all software themselves, proving it to be a truly ‘contact free’ solution. Cloud-based telephony seamlessly integrates with existing infrastructure, and automatically updates when one is available.
Even though the past year has been incredibly tough, don’t neglect your business phone system and give it a totally COVID-safe and contact free cloud-based upgrade.
