Boutique hotel and guesthouse The Villas Residence has won the title for Best Hotel in Greater Manchester in the HotelsCombined Recognition of Excellence awards 2017.

The Recognition of Excellence is an annual award announced in the first quarter of every year, with 2017 its inaugural year.

Located in Rochdale, The Villas Residence beat 651 other properties in Greater Manchester available via the world’s leading hotel price comparison platform, HotelsCombined. The Villa Residence was originally shortlisted for the award due to outstanding customer satisfaction and averaging a rating of between 9 and 10 in guest reviews.

The Villas Residence is a 19th century boutique property originally built as a Victorian gentleman’s residence. It now offers five luxurious antique-furnished rooms to reflect the property’s character, each featuring en suite or private bathrooms. Surrounded by manicured gardens, the hotel is dog friendly and offers complimentary tea and sandwiches on arrival.

Paulina Krolikowska, the Recognition Manager for HotelsCombined UK says: “The Recognition of Excellence awards celebrate the very best accommodation for delivering exemplary customer service. We are proud to name The Villas Residence as the top place to stay in the Greater Manchester area as the property most consistently scored 10 out of 10 points compared to the winners’ average of 9.4.”

She added: “With Manchester’s wealth of high quality hotels and accommodation of all shapes and sizes, it’s noteworthy to see a boutique hotel take this accolade for the region in the first year of our awards. With central Manchester being one of the most popular bases for those visiting the city, it’s likely the combination of proximity to both the city centre and countryside, plus the luxury experience afforded by The Villas Residence is a drawcard for both business and leisure guests.”

The Recognition of Excellence awards are chosen based on a unique methodology, making them the first hotelier award of their kind in the UK. Winners are chosen following detailed analyses by a team of data experts of several customer feedback points including quality and consistency of guest reviews, customer ratings, the absence of recurring or unresolved issues, blogs, forums and social media posts.

Krolikowska said: “The awards allow winning properties to stand out from their competitors, especially in tourist areas with lots of accommodation options. Customer service is an excellent measure of success in the hotel industry, and the awards also provide a reliable benchmark for prospective customers to use when booking accommodation. Our Recognition of Excellence is an endorsement of consistent quality that enables travellers to book with confidence.”

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